P10 2024
P10 started with an overall reorganization of all training systems. Existing systems had not been updated since early 2023.
Training Master sheets for each store were created and updated by the stores.
Meetings during this period focused on that the job is changing and evolving. Training will become the key component to all of this change. Key things that have been taken away from GM responsibility were highlighted while focusing on the fact that training will give them more free time. Focus must be placed on making sure products are checked before they enter the oven. Rim Size Portion Placement all must be checked before entering the oven. There has been a substantial effort placed on making sure every inside team member know what makes a perfect pizza. There has also been retraining for all AGM/AGM-R on making sure they can train the cut test. I found that this knowledge was sitting at the GM level and not being passed on.
Day 1 training has been started with all team members outside of orientation. This started with answering phones, taking an order and making a twists to standard and will evolve to being a complete cut test. Long term the goal is that every team member will interact with dough on at least a basic level and gain understanding of the dough making process. Having new team members on dough will allow the management to flex as instructed into the quality captain or expediter positions.
VOC Tracking*new*Tracking - http://dpz850.com/voc
Customer Care Product Quality
| Period | Product CCC |
| P9 2024 | 8 |
| P10 2024 | 7 |
|
P11 2024 |
|
| P12 2024 |
Quality Captain Verification Program launch over the last 3 weeks. P11W1 is the first week of non negotiable product quality or the GM/AGM are working with that team member until they submit two great Quality Captain Verifications.
Product Launches
Domino's Focus Points
New Frozen Product Dating Guidelines
Product Simplification on several existing products. Removal of Salami and Hearty Marinara.
Mac & Cheese Launch
Signoffs posted on walkin forVerified all this.training sign off sheets posted
Dough management andcertification doughbooks completed for all management certificationteam certifications.members.
Dough Ordering Spreadsheets completedmodified based on the one Andrew(Pcola) spoke on. Added historical tracking and made it a bit easier for GM to update and maintain over the long term. Completed for 3882, 3176, 5161. (complete for 3116, 8604)
Revision of the Dough Proofing Verification Form on Zenput