Domino's terms and acronyms

AM

Assistant Manager

AGM

Assistant General Manager

AMIT

Assistant Manager in Training

AOT

Answered on Time

Auto Cheeser

The item that actually auto cheeses a pizza

Auto Saucer

The item you would send new recruits to find that would auto sauce a pizza

AWUS

Average Weekly Unit Sales. 

Bake Temperature

The temperature setting of the oven. A sticker on the oven should display the correct temperature range to bake quality products.

Bake Time

The time it takes for a product to move through the oven on the conveyor belt. A sticker on the oven should display the correct bake time range to bake quality products.

BCs

Business Consultants who work on behalf of Domino's corporate to advise and support U.S. franchisees. Formerly known as FBCs (Franchisee Business Consultants). 

Blown Dough

Dough that is over-proofed and unable to be used

Boost Weeks

Special deals offered throughout the year designed to bring new customers into stores

Bubble Fork

The utensil used to pop bubbles on a pizza. It has a long handle and forks on the end.

Bubbles

Air pockets that form on a pizza while it is baking and need to be popped with a bubble fork

Bump or Bump the Order

Clearing the order from the makeline monitor after the order has been loaded into the oven

BYO

Build Your Own: An option for ordering pizzas or pastas where the customer chooses their own toppings, sauces, etc.

BYOD

Bring your own device (e.g., a tablet or smartphone)

Carryover Bin

Used EXCLUSIVELY to hold product overnight and into the first shift of the following day.  These bins automatically have a one business day shelf life and may never be refilled.  Due to this, they do not need to be dated.  To help identify them, they will be a different color from your regular use bins.

Catch Bin / Makeline Pit

Shallow refrigerated pans underneath the makeline grates where pizzas are built. Items that fall off a pizza and land in a catch tray can safely be used for another order.

Catch Tray

Solid metal removable liners at the entrance and exit of each oven belt that catch toppings that may fall from the pizzas as they are placed on the oven belts, and as the pizzas exit the oven.

CDOT

Calculated Delivered On Time. A percent value on the service times report that will tell you how many orders were delivered in under 30 minutes.

Clear Screen

The process of removing the last order that appears on the makeline monitor.

Clopen

Closing a store and then coming in to open it the next day.

COGS

Cost of Goods Sold

Contribution Margin

How much revenue the store has produced to cover fixed expenses and create a profit

CPO

Cash paid out

CSAT

Customer Satisfaction

CSR

Customer Service Representative

CT

Certified Trainer. Franchise team member certified by DPZ trainers to lead training initiatives and product rollouts in their franchise and DMA.

DCC

Domino's Control Center

DCD

Domino's Carside Delivery.  Bringing orders directly to the customer's car. 

DCO

Director of Corporate Operations. The people in charge of each of Domino's corporate store Team USA markets.

DE

Delivery Expert

Dead

Term used when the store is not busy.

Domino's Innovation Garage (DIG)

Domino's Innovation Garage. A building at the Domino's headquarters in Ann Arbor dedicated to developing new technology and operations innovations for stores. 

DFA

Domino's Franchise Association 

Dig

The technique of removing a dough patty

DLT

Domestic Leadership Team

DMA

Designated Market Area https://en.wikipedia.org/wiki/Media_market

DNAF

Domino's National Advertising Fund: Funds that all Franchisees contribute to that Domino's LLC spends to market nationwide. 

Double

When a delivery expert takes two orders for delivery at the same time.

Door Hang

The process of which we put marketing material on residential door knobs.

Door Hang, Left-Right

When on a run, putting marketing material on the two doorknobs to the left and to the right of the location delivery to.

Door Hang, Business

Also known as business taping, Taping marketing material to business' front door while they are closed.

Double Down

A set of goals for the brand announced at the 2022 Worldwide Rally – doubling our business by 2030 by doubling global retail sales, growing to 30,000 stores, climbing to 35% QSR pizza market share, and reducing directly controlled greenhouse gas emissions by 50%. 

D.O.O.R. Slip

The original way stores took orders before computers. Can be used as a backup if computers fail.

Dough Scraper

Plastic tool for which dough is scraped from a tray

Drop Box

A group of individually assigned and secured boxes where drivers deposit cash, checks and credit slips.

DSS

Digital Shoulder Surfing. When an order appears on the makeline as a customer is placing an online order, but before they have actually confirmed their order and checked out.

E&S

Equipment and Supply 

EBITDA

Earnings before interest, taxes, depreciation, and amortization

EOD

End of Day

eADT 

Estimated Average Delivery Time. The estimated amount of time it will take to deliver an order after it's placed. Calculated by tracking how long it takes to prepare the order and adding the estimated time it will take the delivery expert to travel to the destination. Actual driving time does not affect eADT. 

FBC

Franchisee Business Consultant. The previous name for Business Consultants – Domino's corporate employees in the field assisting with the advertising and business operations for franchisees.

FIFO

First In, First Out (the correct way to rotate stock) 

Fixed Cost

Costs that do not vary because of sales 

F&L

Food and Labor

FLM

Food, Labor, and Mileage

FMS

Food Cost %

The percentage of sales for a day, week, or month to pay

FBD

Franchise Business Director

Fresh Bread Cutter

A special two-wheel pizza cutter located on the dough table, used to prepare fresh bread products so that they will easily tear apart after bake.

GOLD

Global Operations Leadership Development program.  A program and title of a team member working for Domino's Pizza LLC as part of their operations-focused leadership development program. Started in 2020 to replace the People Pipeline program. 

GOLO

Global Online Ordering

GM

General Manager

Green Dough

Under-proofed dough that is not ready to be used.

Hungry for MORE

High Volume Mentality

A sense of urgency and smart hustle with every order that comes in.

Home Store

The store you mainly work in, where your paycheck goes, mainly used in franchises.

HTA

Heightened Time Awareness

HTR

Handle the Rush

Hustle In Time

The time it takes a delivery expert to enter the store and check in from a delivery after entering the store's geo-fence

Hustle Out Time

The time it takes a delivery expert to exit the store's geo-fence once they are dispatched on a delivery.

Idealing

When you don't actually count your inventory and just put what you're supposed to have, rather than what you actually have. This messes up your food count – don't do it!

Jump On the Phones

Answering the phones before the 2nd ring.

Kill

The term used to clear an item off of the makeline (slang)

Knock It Off

Term used to erase a pizza or other item from makeline monitor.

Labor %

The percentage of sales for a day, week or month to pay employees.

LEADS

Listen, Empathize, Apologize, Do what it takes, Stand by your promise. LEADS is a tool/guide to resolve customer concerns.

Lips

The part of the skin that hangs off the screen when dough is overstretched.  Often tucks under screen in oven and cooks around the screen, making pizza removal difficult.

LDA

Limited Delivery Area. Location within your delivery boundaries that your Security Director or Franchisee have determined is unsafe for delivery. If you take a phone call from an LDA, use the LDA phone script to let the customer know why you cannot take the order.

Load

Putting a pizza in the oven

Load Time

The time it takes from when an order is sent to the makeline till when the order goes into the oven. Part of HTA (Heightened Time Awareness).

LSM

Local Store Marketing 

MCO

Manager of Corporate Operations. They manage a handful of TUSA stores and report up to DCOs in each respective TUSA market.

MCM

Modeled Contribution Margin. How much profit was made in each item.

Milker

Person that stays on the clock when not needed.

MIT

Manager in Training 

MLT

Marketing Leadership Team

MPC

Manager Price Change. Manually changing a price on an order, needs the manager's approval.

MVR

Motor Vehicle Record or Motor Vehicle Report

NEO

New Employee Orientation

NOC

Network Operations Center - The team that monitors technology at Domino's.

NTO

New Team Member Orientation

O/C

Open to Close 

OBS

Oven Baked Sandwich

OER

Operations Evaluation Report. The report that was previously used to measure the quality of operations in store. It used a star rating scale - zero to five. This report has been replaced by the Operations Assessment and the Service Assessment.

OLO

Online Ordering

OTD

Out the Door Time. The time between an order being placed and the time the delivery expert exists the store with the order. Part of HTA (Heightened Time Awareness).

Paint

Saucing Pizza

Parbake

Refers to Thin Crust or Deep Dish shells, which are partially baked before they are delivered to the store.

Pan Grippers

The utensil used to move hot pans out of the oven.

Peel

An implement with a long handle and a large flat metal plate which is placed under the pizza screen to move the pizza from the oven to the cut table.

Peer Stores

Stores with similar characteristics are group together to form a basis for comparison to a certain store. 

Pie Hocking

When someone goes out to a busy intersection and sells pizzas.

PCYA

Percentage Change vs. Year Ago. AWUS (Average Weekly Unit Sales) compared to the same week from one year ago.

POP

Point of Purchase

POS

Point of Sale

Pound Out

Stretching a pizza

Prepping

The process of preparing products prior to the rush

Proofing

The process that fresh dough goes through to become ready for use. To learn proofing times for fresh dough, review the Dough Evaluation Guide poster over the dough table.

PRP

Pre-Rush Prep

PSI

Product, Service, Image

P&L

Profit and Loss

PWR

Pulse Web Reporting – reports, metrics and tracking tools that franchisees and their teams can use to measure store performance and profitability.

Regular Use Bins

Used to prep in advance and can be refilled throughout the day once the carryover bin is replaced. They may not be the same color as the carryover bin.

Remake

The act of remaking a pizza. A team member will call "remake" to the pizza maker when they need to have a pizza or product remade.

Rocked

A busy time in the store. (Slang)

ROX

Received, Opened, eXpired. How opened food products should be labeled. (Slang)

Run

A term used to describe a delivery order.  

Rush

As soon as the first phone rings of the day / the period of time each day that lasts for more than 30 minutes (nonstop phone ringing 30min (AKA ONE item on the make-line screen!).

RVP

Regional Vice President.

Same Store Sales

Sales comparing two time periods, only including stores that were open during both periods, as to not artificially inflate growth just from having more stores open. 

SCC

Supply Chain Center.

Screens

Metal mesh disks placed under all pizzas.

Security Callback 

A phone call made by drivers to customers before leaving the store to deliver an order, in which the driver confirms the order and address.

Sheeting

Blown dough that has fused together to take the shape of the dough tray.

Shoulder Surfing

Looking over a CSRs shoulder as they take an order and telling the makeline which products to start making. This gives a jump start on making the order. See also Digital Shoulder Surfing (DSS).

Skin

Stretched pizza dough that has been placed on a screen.

Skin Side

The side of the dough patty that is exposed to air in the tray.

Slapping

Method of stretching the dough by tossing from hand to hand to achieve desired size. Primarily used for putting on a show and engaging customers in the lobby.

Slide

A technique to reduce crossover while working on the makeline by moving the pizza from person to person.

Smart Hustle

Moving as fast and as intelligently as you can without being clumsy or doing something dangerous or illegal (like speeding).

Smile on the Phone

Projecting a courteous and understanding attitude while talking on the phone.

Soft Side

The side of the dough patty that is attached to the tray. See also under belly.

Spoodle

The utensil used for spreading pizza sauce. Its part spoon, part ladle, and was invented by a dominos employee, Jeff Goddard

SR

Shift Runner.

Thoughtful Recommendation

Helping customers learn about our product offering through recommending other products or toppings to a customer who may have not tried them.

Ticket

Total dollars spent on an order 

TIGER Reports

Reports and metrics in PWR that help stores track bad orders, edit downs, abandoned orders and MPCs.

Triple

When a delivery expert takes three runs at the same time.

UCD

Universal Customer Database: Ties multiple identifiers (Phone #, address, email, etc.) to a single individual and/or household

Upsell

Suggesting other products to a customer.

WAAG

Week At A Glance, Report used for weekly schedule.

WRC

World Resource Center. Domino's Pizza world headquarters in Ann Arbor, Michigan.

WTD

Week to Date

WWR

Worldwide Rally, Domino's big convention held in Las Vegas every other year.

YTD

Year to Date